Welcome to a world of customer-centric transformation where digital, cognitive, and intelligent technologies are always a few paces ahead. We provide cutting-edge solutions to clients operating in the London Market, often dealing with the largest and most complex insurance risks. Our Front2BackTM methodology allows us to collaborate with our clients to enhance and optimize their end-to-end processes, and we also provide a full BPO offering specializing in London Market back office services. Mphasis deep experience in technologies including RPA allow significant benefits to be leveraged, delivering a seamless digital experience that evolves with disruptive trends in the industry.
Having spent my career in financial services across various global organisations, I am proud to lead Mphasis’s UK insurance business. Mphasis is at the forefront of technological design and development helping our client partners to resolve some of the biggest challenges in their industries. Combining Mphasis’ technology expertise with my team’s deep insurance domain expertise creates a dynamic value proposition
Head of Operations
I love working in a fast-paced organisation and Mphasis certainly fits the bill. My responsibilities across leadership of day-to-day operations combined with engaging with our clients to deliver robust solutions to critical business problems ensures no two days are ever the same. I am particularly proud of the accredited apprenticeship programme that we are running, supporting university graduates as they transition from their studies to the workplace.
Being a big fan of lifetime learning and self-development, I love the training and educational opportunities provided by Mphasis. The ability to not only manage but also help steer people in their personal development and growth, using the multitude of tools that Mphasis makes available, really gives me a lot of personal satisfaction. I also love the flexible, agile and creative work culture within the company, which really allows me to stretch myself and find out what I am actually capable of.
With over 20 years IBA experience, I really wanted a new, exciting challenge to progress my career even further. Working for Mphasis UK fits what I wanted and I am very happy to be here to help achieve everything we want and more. As one of the Senior Technicians my role is to help, support, mentor and develop junior colleagues and look after the day-to-day IBA workflow within the service. I am very excited to be part of this journey and very much looking forward to the future ahead.